Frequently Asked Questions

Our template-based website creation process is designed to be simple and efficient.

First, we present you with a curated selection of templates tailored to suit your business.

Once you've chosen a predesigned template and shared your details with us, our team takes care of the technical setup.

If you choose the Xpress Starter pack, you’ll receive a website blueprint along with video tutorials to guide you through editing and managing your site.

With the Xpress Pro and Growth packs, your website will be fully built and ready to launch.

The Xpress Starter Pack is delivered within 7 business days after payment.

Once that's done, your website can be launched as soon as you've finished adding your content and images, which you will learn to do with the Webxpress Course.

The Xpress Pro and Xpress Growth packs are delivered within 10 business days, fully completed with content and optimisations.

Please note that these timeframes depend on the timely provision of requested information from the client.

Our websites are built on WordPress, the most widely used content management system in the world, powering over 40% of all websites.

Its flexibility and scalability make it an ideal choice for businesses of any size, allowing you to easily expand and adapt your site as your business grows and evolves.

The setup on your preferred hosting provider is included with any pack, but the cost of web hosting and domain is not.

If you don’t have a preferred provider, we’d be happy to recommend one.

We can also assist with domain purchase, but we always recommend that you own the account and domain yourself for security and long-term control.

Alternatively, if you’d like us to handle everything, we offer a Web Care plan, which includes hosting and maintenance, for just $97/month.

Pre-designed templates are professionally designed, ready-to-use websites.

They offer a fast and cost-effective way to get a high-quality website without starting from scratch.

By getting your website built from a pre-designed template, you skip the high costs of custom design and development, making it a more affordable and efficient solution.

We have over 100 pre-designed templates tailored to different industries and styles.

During our initial consultation, as you share the story of your business, along with your needs and preferences, we carefully select templates that align with your business model, making the decision-making process easier for you.

With a pre-designed template, you can customise everything, including adding new sections, pages, and more.

While significant structural or design changes are possible, they may require custom development and could incur additional costs.

The real benefit is that you can simply update the website with your brand’s colours, content, and images to have a beautiful and fully functional website in no time.

Yes, all our designs are responsive, meaning they adapt perfectly to mobile phones, tablets, and other devices.

Certainly! Minor adjustments can be made free of charge, but major changes that require custom design and development may incur an additional cost.

If you require other pages, custom features or functionalities, we can help!

While our pre-designed templates cover most business needs, more complex or unique requirements may involve custom development.

These additional pages or features may incur extra costs depending on the scope of the request. Feel free to reach out to discuss your specific needs!

Don't worry! At Webxpress, we are committed to providing ongoing support.

If you encounter any technical issues, simply get in touch with our support team, and we will quickly assist you in resolving any problems you may have.

Our goal is to provide you with the best possible experience and help you make the most of your website.

Absolutely! Your website will be built on a platform that allows you to expand it as much as you need.

Websites nowadays are dynamic assets that must continually adapt to stay relevant and aligned with the evolving needs of your growing business.

The Webxpress Course is a series of video lessons designed to help you edit and manage your website. It’s included with all packs but is especially useful for those who choose the Xpress Starter pack, as they’ll need to add their own content and images. However, it can also benefit those who select other packs and want to learn how to manage and maintain their sites.

There’s a common misconception that once a website is live, it doesn’t need ongoing attention. In reality, the digital world is constantly evolving, and websites require regular maintenance to stay secure and function properly. Website maintenance involves updating software and plugins, monitoring performance and security, and ensuring compatibility with the latest devices and browsers. You can learn the fundamentals of website maintenance in the Webxpress Course. However, if you don't have time to handle website maintenance, our Web Care plan has you covered. We'll handle all the technical tasks to keep your site secure and running smoothly, so you can focus on growing your business.

The Web Care plan is a comprehensive service designed to keep your website secure, fast, and functioning optimally. For just $97 per month, we provide premium hosting, improving your website’s performance with a CDN (Content Delivery Network) and ensuring it loads faster for users. We also include an SSL certificate for enhanced security, as well as regular WordPress core, theme, and plugin updates to keep your site up-to-date.

Additionally, the plan includes daily server and weekly cloud backups, broken link monitoring, security checks, and continuous functionality monitoring to ensure everything is running smoothly. With the Web Care plan, you can focus on growing your business while we handle the technical side of maintaining your website

Absolutely! Your website will be designed for easy management, and you’ll receive access to the Webxpress course, which provides step-by-step guidance on how to update and maintain your site on your own.

Our commitment to you does not end with the launch of your website.

We will provide you with free support for the next 30 days so that you can familiarise yourself with your new platform and make the most of its features.

During this period, our team will be at your disposal to help you address any questions or issues you may have.

If you sign up for our Web Care plan, you’ll receive continuous support whenever you need it.